Privacy Policy

Introduction

Quartzline respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and safeguard your information when you use our vehicle rental services in Singapore.

We operate in compliance with Singapore's Personal Data Protection Act 2012 (PDPA) and implement appropriate measures to ensure your data remains secure.

Information We Collect

Personal Information

When you inquire about or rent a vehicle, we collect:

• Full name and contact details (phone number, email address)
• Identification documentation (NRIC, passport, driving licence)
• Payment information (processed through secure payment providers)
• Rental history and vehicle preferences
• Communications between you and our staff

Automatically Collected Data

Our website may collect:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on our website
• Referring website information

How We Use Your Information

We process your personal data for the following purposes:

• Processing and managing your vehicle rental bookings
• Verifying your identity and driving credentials
• Processing payments and maintaining financial records
• Communicating about your rental, including handover arrangements
• Providing customer support and responding to inquiries
• Improving our services based on usage patterns
• Complying with legal obligations and insurance requirements
• Sending service updates (with your consent for marketing communications)

Legal Basis for Processing

We process your personal data based on:

• Contract performance: Processing necessary to fulfill our rental agreement with you
• Legal obligations: Compliance with Singapore transportation and tax laws
• Legitimate interests: Business operations, fraud prevention, service improvement
• Consent: Marketing communications (you can withdraw consent at any time)

Data Retention

We retain your personal data for the following periods:

• Active rental records: Duration of rental plus 7 years (financial compliance)
• Identification documents: 7 years after last rental (regulatory requirements)
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months

After these periods, data is securely deleted or anonymized.

Data Sharing and Third Parties

We may share your information with:

• Insurance providers: For coverage verification and claims processing
• Payment processors: Secure handling of financial transactions
• Legal authorities: When required by Singapore law or court order
• Vehicle maintenance providers: For servicing scheduling (name and contact only)

We do not sell your personal data to third parties. All service providers are contractually bound to protect your information.

Data Security Measures

We implement industry-standard security measures:

• Encrypted data transmission (SSL/TLS protocols)
• Secure servers with restricted physical and digital access
• Regular security audits and vulnerability assessments
• Staff training on data protection and confidentiality
• Secure document disposal procedures
• Access controls limiting employee data access to necessary personnel

Cookies and Tracking Technologies

Our website uses cookies for:

• Essential website functionality
• Analytics to understand site usage patterns
• Remembering your preferences

You can manage cookie preferences through our Cookie Policy page. Note that disabling certain cookies may limit website functionality.

Your Rights Under PDPA

Under Singapore's Personal Data Protection Act, you have the right to:

• Access: Request copies of personal data we hold about you
• Correction: Request corrections to inaccurate or incomplete data
• Withdrawal of consent: Stop receiving marketing communications
• Erasure: Request deletion of data (subject to legal retention requirements)
• Data portability: Receive your data in a structured format
• Object to processing: In certain circumstances, object to how we process your data

To exercise these rights, contact us at [email protected]

Data Breach Notification

In the event of a data breach that may result in risk to your rights, we will notify affected individuals and the Personal Data Protection Commission of Singapore within 72 hours of becoming aware of the breach, as required by PDPA.

Children's Privacy

Our services are intended for individuals aged 25 and above (our minimum rental age). We do not knowingly collect personal data from individuals under 18 years of age.

International Data Transfers

Your personal data is stored and processed in Singapore. We do not transfer data outside Singapore without appropriate safeguards and your explicit consent.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email to active clients. Continued use of our services after policy updates constitutes acceptance of the revised terms.

Contact Information

For privacy-related inquiries, data access requests, or concerns:

Complaints

If you have concerns about how we handle your personal data, please contact us first. If you remain unsatisfied, you may lodge a complaint with the Personal Data Protection Commission of Singapore at www.pdpc.gov.sg